Return and Refund Policy
The customer
may request a replacement or refund of goods sold within fourteen (14) days from
the date of purchase, subject to submission of the original invoice and the
conditions below:
·
The goods, including all
accessories, packaging, cartons, manuals, and related items, must be new,
unused, unopened, unwrapped, in resaleable condition, and in the same condition
as at the time of purchase; or
·
An authorized repair center
confirms that the goods have a manufacturing defect or technical malfunction
that was not apparent at the time of purchase, or that the goods do not conform
to the applicable standard specifications in the State of Kuwait.
Refunds or
exchanges may be refused where products are used, damaged, incomplete, missing
accessories or packaging, altered, opened where opening affects resale ability or hygiene, or otherwise not eligible under these Terms and Conditions or
applicable law.
Approved
refunds will normally be processed using the original payment method where
possible, unless another lawful method is agreed or required due to operational
limitations.
8. Warranty Coverage
Products sold
through the Website are covered by the applicable manufacturer’s and/or agency
warranty, where available. Warranty periods, coverage, service procedures, and
exclusions may vary by product, brand, and supplier.
Warranty
coverage does not normally apply to damage caused by misuse, accidents,
unauthorized repair, liquid damage, improper installation, physical damage,
normal wear and tear, or use contrary to the manufacturer’s instructions,
unless otherwise required by applicable law.
We guarantee
that products sold at https://www.xtremestorekw.com/
are genuine products. If a product purchased from us is verified as
counterfeit, we offer a return and refund in accordance with our verification
process and applicable law.
9. Pre-Orders and Special
Orders
Certain
products may be offered as pre-order, limited-stock, or special-order items.
Estimated availability or delivery dates are indicative only and may change due
to supplier or logistics factors. Payment on Delivery may not be available for
these items unless expressly shown during checkout.
10. Customer
Responsibilities
You agree not
to misuse the Website, submit false information, interfere with the Website’s
operation, attempt unauthorized access, use another person’s Account without
permission, or use the Website for any unlawful purpose.
You are
responsible for ensuring that any product you order is suitable for your
intended use and compatible with your device or requirements before purchase.
Our customer service team may assist where possible, but final purchase
decisions remain your responsibility.
11. Limitation of Liability
To the fullest
extent permitted by applicable law, our liability in connection with any
product or order shall be limited to the value of the product purchased. We are
not liable for indirect, incidental, special, or consequential losses,
including loss of data, loss of profit, business interruption, or loss arising
from misuse of products.
Nothing in
these Terms and Conditions excludes or limits liability where such exclusion or
limitation is not permitted under applicable law.
12. Privacy and
Communications
We may use the
information you provide to process orders, deliver products, provide customer
support, verify payments, improve services, and communicate with you regarding
your purchases or account. We may also contact you through phone, SMS,
WhatsApp, email, or other communication channels you provide, where
appropriate.
Your personal
information will be handled in accordance with applicable law and our
operational requirements. We do not request your card PIN or password by phone,
SMS, WhatsApp, or email. You should not share sensitive payment credentials
with anyone.
13. Governing Law
These Terms and
Conditions shall be governed by and interpreted in accordance with the laws
applicable in the State of Kuwait. Any dispute shall be subject to the
jurisdiction of the competent courts and authorities in the State of Kuwait,
unless otherwise required by applicable law.
14. Contact Us
For customer
service, order support, returns, exchanges, or warranty assistance, please
contact us through the Website or by phone at 99006477.
